Error Codes – Credit Card

The table below describes the error codes returned for credit card payments.

ID	Error Code	Message	Return	Description
1	INVALID_CVV	Invalid CVC. Must contain 3 digits.	200	When cardSecurityCode has a length different from 3 digits and/or is not numeric.
2	INVALID_MONTH_NUMBER	Invalid expiration date. Invalid month number.	200	When the expiration month is invalid.
3	INCORRECT_EXPIRATION_DATE	Invalid expiration date. Correct format is mmYYYY.	200	When cardExpirationDate doesn't follow the correct format (mmYYYY).
4	EXPIRATION_DATE_NON_NUMERIC	Expiration date contains non-numeric characters.	200	When cardExpirationDate contains non-numeric characters.
5	MSG_GENERAL_ERROR	Unknown card brand.	200	When cardNumber has more than 19 digits or is empty.
6	AMOUNT_MISMATCH	General error.	500	Transaction refund without sending the "type" field.
7	AMOUNT_GREATER_THAN_PRE_AUTHORIZED	Cannot authorize an amount greater than the pre-authorized amount.	200	Transaction capture where the amount exceeds the original transaction amount.
8	PRE_AUTH_ALREADY_CANCELED	Cannot cancel a pre-authorization that has already been completed.	200	Attempt to refund after the original pre-authorization was already canceled.
9	CAPTURE_ALREADY_CANCELED	The pre-authorization was canceled.	200	Attempt to capture a transaction that was already canceled.
10	DEBIT_NOT_SUPPORTED	Debit pre-authorization is not supported.	200	Attempt to pre-authorize a debit transaction.
11	DEBIT_NOT_SUPPORTED	Debit capture is not supported.	200	Attempt to capture a debit transaction.
12	TRANSACTION_ALREADY_COMPLETED	The transaction has already been completed.	200	Attempt to capture a transaction that has already been captured.
13	MSG_GENERAL_ERROR	The original transaction has not been fully processed or does not exist.	200	When the original pre-authorization has not yet been processed by Dock.
14	AMOUNT_REQUIRED	Amount is required.	400	Transaction without the amount field.
15	MSG_VALIDATION_ERROR	The following fields are required: expirationDate.	200	Transaction without the cardExpirationDate field.
16	CURRENCY_MISMATCH	Currency is required.	400	Transaction without the "currency" field.
17	INVALID_DEBIT_INSTALLMENT	Debit transactions must have exactly 1 installment.	200	When installments is greater than 1 for a debit transaction.
18	MUID_ABSENT	MUID is required.	200	Transaction without the muid field.
19	TRACKING_NUMBER_REQUIRED	Tracking number is required.	400	Transaction without the trackingNumber field.
20	AMOUNT_MISMATCH	The provided amount differs from the original transaction amount.	200	Refund with an amount different from the original transaction.
21	ALREADY_CANCELED	The original transaction has already been canceled.	200	Attempt to refund a sale that has already been canceled.
22	ORIGINAL_TRANSACTION_MISMATCH	The original transaction has not been fully processed or does not exist.	200	When the original transaction was not fully processed by Dock.
23	TRANSACTION_TYPE_MISMATCH	The original transaction type does not match the expected type or doesn't exist.	200	When the refund or reversal type does not match the original transaction type.
24	ORIGINAL_TRANSACTION_STATUS_MISMATCH	The original transaction cannot be reversed.	200	Attempt to reverse a transaction that is not in "Pending" status.
25	ORIGINAL_CYCLE_MISSING	TrackingNumber or MUID not found!	200	When the gateway cannot find the original financial cycle.
26	INVALID_VISA_MVV	Invalid Visa MVV code.	200	When the visaMvv field is invalid. Must be a 10 character alphanumeric string.
27	MSG_AUTHORIZATION_TOKEN_NOT_VALID	Invalid authorization token.	401	Unauthorized initialization token.
28	MAX_INSTALLMENTS	Maximum number of installments exceeded.	400	The number of installments cannot exceed 12.
29	MIN_INSTALLMENTS	Minimum number of installments not reached.	400	The number of installments cannot be less than 1.
30	AMOUNT_NOT_SUPPORTED	Amount cannot exceed 100 million.	400	Amounts above 100 million are not supported.
31	AMOUNT_OUT_OF_BOUNDS	Amount out of bounds (more than 2 decimal places).	400	When the value has more than two digits after the decimal point.
32	AUTHORIZER_REJECTED	Rejected by card issuer.	422	Amounts above 100 million are not supported.